Frequently Asked Questions
Everything you need to know about your Stanton Bikes purchase, from custom builds to worldwide shipping.
How long does it take to build and ship my bike?
Standard frames are typically dispatched within 3-5 business days. For custom builds and painted-to-order frames, please allow 2-4 weeks for our specialist mechanics to assemble and quality-check your bike before shipping.
Do you offer international shipping?
Yes, we ship Stanton bikes globally. Shipping costs and delivery times vary by destination. Please note that international orders may be subject to local import duties and taxes upon arrival.
What kind of warranty comes with a Stanton frame?
We take pride in our craftsmanship. All our steel and titanium frames come with a limited lifetime warranty against manufacturing defects for the original owner, ensuring your investment is protected on the trails.
Can I customize the components on my bike build?
Absolutely. We offer a range of build kits and individual component upgrades. If you have a specific vision for your dream build, please contact our support team to discuss a bespoke specification.
What is your return policy for bikes and components?
Unused components in original packaging can be returned within 30 days. For complete bikes and custom-painted frames, returns are handled on a case-by-case basis; please contact us immediately if there is an issue with your order.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Cycle to Work schemes to help you get out on the trails sooner.